Privacy notice

1. Identity and address of the data controller

Delour Consultores S.C. (“Delour”), with its address at Av. Paseo de la Reforma 000, Piso 00, Col. Juárez, CDMX, C.P. 06600, is responsible for processing your personal data under Mexico's Federal Law on the Protection of Personal Data Held by Private Parties and other applicable regulations.

For any matter related to this notice, please write to contacto@delour.com.mx.

2. Personal data we collect

We collect the data you provide directly through the contact form, the self-assessment, email, phone or WhatsApp:

• Identification data: full name.
• Contact data: email address, phone number.
• Employment data: company, job title and company size.
• Information you choose to include in your message or self-assessment answers.

We do not collect sensitive personal data. Please do not include it in your messages.

3. Purposes of processing

Primary purposes, necessary to handle your request:

• Responding to your request for information or an assessment.
• Preparing service proposals and following up on your request.
• Sending you confirmation that your request was received.

Secondary purposes: sending you information about Delour's services, articles or events. If you do not want your data processed for these purposes, you may say so at any time by writing to contacto@delour.com.mx.

4. Data transfers

Delour does not sell or assign your personal data. To operate this website we use service providers (for example, web hosting and email delivery) that act as processors and handle data solely on Delour's behalf.

We will only make transfers without your consent in the cases provided by law, such as requests from competent authorities.

5. ARCO rights and withdrawal of consent

You have the right to access your personal data, rectify it if inaccurate, cancel it when you consider it is not required for the stated purposes and object to its processing for specific purposes (ARCO rights). You may also withdraw your consent.

To exercise these rights, send a request to contacto@delour.com.mx stating your name, a means to receive our reply, documents proving your identity or legal representation and a clear description of the data and the right you wish to exercise. We will reply within the time limits established by law.

6. Use of cookies

This website only uses technical cookies necessary for its operation, such as your language preference. We do not use advertising cookies.

7. Changes to this privacy notice

Delour may amend this notice to reflect legal changes or changes to its services or privacy practices. We will publish the current version on this page, with its update date.

8. Authority

If you believe your right to personal data protection has been violated, you may contact the competent personal data protection authority.